from what i'm hearing they might have questionable English skills i could be wrong though
if so it would be stupid for anyone outside of Japan to be dealing with a company that has no proper understanding of English
and just uses pre-written English scripts for their website
So they will communicate with you in Japanese
or English, and you complain in run-on uncapitalized sentences without a single punctuating mark in your "native" language?
頭がいい人には日本語の書き方も習やすいそうです。