Bter locked me out of my account by adding a second step to logins that requires inputting a code they should email you.
Bter has never emailed a code to me despite repeated tickets. I can't withdraw the coins I have in my Bter account, and I suspect others have been locked out of their accounts with the same trick.
Please post here if you are also locked out of your Bter account because it won't send you a code.
This is a scam, Bter is stealing coins by refusing to email login codes.
Actually, that 2nd step to login is just entering your 2FA code again. It asks for it twice. You can also turn that 2nd login step off.
Edit: I see you mention you never turned on 2FA. Well if thats the case, maybe someone else did. lol
its just somebody confused about their account and unable to work it out. I used them on and off for years and they respind within two hours to a support request, most sites of that type take a full day to get back to you