Well my biggest grip i bought 1th and now its gone , no answer from support it was suppose.to be forever obviously there idea of forever is way different to mine , so basically they can go get fucked , there thieves and liers and i do tell everyone that asks me about cloud mining to stay away , i have alot of cloud mining but genesis are frauds and have zero customer service ...
I have about 67TH gone.. welcome to the club, also no answer from support... so far.. all contracts that had 0.0015usd / GH maintenance fee were gone from the day they should have started to earn again (thanks to btc / usd rise)
I mean they are gone.. no history in account orders, as expired (as they were not expired) they just do not exist anymore...
You bought 67 TH/S worth of contract and it is gone from your account? Do you have proof of it? When you bought the contract, they should have sent an invoice.