Hi @terrorblade3189,

As discussed with you earlier, we have processed your order based on the real time price of the bitcoin. You may check the bitcoin price chart of 31st May 2016 and see the real time price fluctuation. The price did fluctuate from the time you contacted us, to the time your funds were received and processed. The screen shot you are referring to, is just the money deposited to Coinsecure. There was a request placed after that to buy bitcoin, which includes the exchange fees and was sent to you deducting our service charge which was 1%.

Our charges are real time and are higher compared to other exchanges due our mode of operation and the risk involved in dealing with cash in person. We are sorry that you didn’t receive your expected bitcoin value, despite providing you with the best possible pricing.

Regards

Trybitcoin