Be advised that our support is only reachable via the uservoice interfaces on our website. We also check in here from time to time.

We have given a few bug bounties as a gesture of good will in the past. We do not give any guarantees that you receive one.   Once again, your "matching problem" was indirectly caused by the server failure and we do not give a bounty for that.

Some of your points were already addressed in this thread. Maybe you find time to read the forum history and our FAQ.