Timeline:
June 12, 2016 (PST) - Withdraw request
June 13, 2016 - Emailed Chad in Support
June 13, 2016 - Chad got back to me saying if I input my credentials correctly transfer imminent.
June 14, 2016 - Emailed Chad again, still haven't received coins.
June 14, 2016 - Chad escalates to "transaction review"
June 16, 2016 - **Crickets**
June 17, 206 - **Silence**

They could at least email notifying me of the status. This is a horrible way to treat customers if you are a legitimate business.