Firstly, the account was locked, because it violated our terms of not having multiple cards (only one physical and one virtual card per each currency per user is allowed) if you use different emails you are under risk to be locked. The account was locked temporary as we were investigating his case of multiple cards. However, we always refund money in such cases and money will be refunded to jerngyue as well, however as his funds are at our bank partner as they were loaded to the card we firstly have to get a refund from bank, hence we will be able to refund money to him. His account is now unlocked.

Secondly, the loading limit for card has not changed it is still $2,500/€2,500/£2,000 for unverified cards and $10,000/€10,000/£8,000 for verified cards. The limit to buy bitcoin with credit or debit card (separate service from our virtual card) has temporary been decreased from 500USD to 150USD and it has been showed under deposit section. We are looking to increase it back as soon as possible.