Thanks for the thread link with some good info. I did some digging around in there and was in their main forum thread. Here's a quote I found
Well my biggest grip i bought 1th and now its gone , no answer from support it was suppose.to be forever obviously there idea of forever is way different to mine , so basically they can go get fucked , there thieves and liers and i do tell everyone that asks me about cloud mining to stay away , i have alot of cloud mining but genesis are frauds and have zero customer service ...
So apparently they just take the contracts away from people at any given time and without reason.
I have about 67TH gone.. welcome to the club, also no answer from support... so far.. all contracts that had 0.0015usd / GH maintenance fee were gone from the day they should have started to earn again (thanks to btc / usd rise)
I mean they are gone.. no history in account orders, as expired (as they were not expired) they just do not exist anymore...
And there's another one. This is shady business practice at best and fraud at worst. Be careful people and my only suggestion for cloud mining is Hashnest.