Post
Topic
Board Scam Accusations
BetSoft Non-Payment of Jackpot
by
jasonort
on 19/06/2016, 03:40:05 UTC
I would like the forums opinion on whether I should have won the jackpot. Here's the background: I placed a max bet on the slot "The Glam Life". On the original bet I got 3 airplanes on 2 paylines granting me 4 bonus spins. On the final spin I get five Yachts on the payline which in my opinion should have triggered the jackpot. Instead I was paid 1000 credits. This I believe this is evidence to the fact that it was a max bet according to the pay table. 5 yachts = 200 credits x Number of bets per line. Five bets per line is the maximum. Based on them paying me 1000 credits they're essentially stating that I bet the max amount. So why would this not qualify for a jackpot? Betsoft is stating that it does not qualify because it was a bonus spin. I can find nowhere in the terms and conditions, rules of the game, or payouts description stating that a bonus spin is not eligible for the jackpot. Please take a look at the photos of my win, and of the pays, and let me know what you think. Should I have won the jackpot?  Betcoin.ag says No because it was a bonus spin.  Take a look at the screenshots I took.

http://imgur.com/a/hx7Ht

Betcoin.ag is of course saying that BetSoft is to blame.  Who can I dispute this with?