Attempted to do my first cash-to-wallet transaction via BitInstant. But it seems to have been unsuccessful (Order execution failed!) and now it's just stuck on "New Order"...

The log doesn't seem to be ordered/displayed in a chronological fasion - so I'm not even sure if I should trust it for that fact.

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If anyone could explain to me why this happened, what's going on right now, and what happens next ... that would great! I'll also look back some pages to see if an explanation for all the problems has been posted.

I thought I'd have bitcoins relatively quickly, but now I'm reading here that a few people wait days to a week before it's resolved!

Thanks.

EDIT/UPDATE - support emailed response about transferring to tech support for manual transaction.

No explanation why this has to be done manually, why it failed, why they can't cancel and reload it in 30 seconds automatically (I'm sure 100s of successful transactions are being done right now)... No insight provided into the issue = huge problem for me. If I just knew, that would be 95% of my worry.

EDIT/UPDATE - Issue resolved.