contact them they do have errors.

I sold 1000 worth of btc last week.  they gave me two 1000 dollar deposits in my bank account.

and they only sold enough coin for 1000.  So 3 days later they pulled the 1000 out of my bank account.

They did this  once in March of 2014 for 500.  and now in june 2016 for 1000.

It was fixed both times.  send them an email.