Yankee - I was one of the ones who's transaction was delayed by an entire day.

My transaction fee was not reimbursed.

I also paid for $475 worth of BTC and only received a little over $450 worth of BTC, due to the increase in BTC value between the time that I made my purchase and the 24 hour delay before I got my coins. With the ZipZap fee included, I paid $498.95 and only received a little over $450 worth of BTC.

I would like to receive a refund for my transaction fee, like everyone else here. I also feel as though I am owed the difference in value that was created between the time that I paid for my BTC and the time that your business delivered my BTC.

I have emailed your technical support and your representative Rachel told me that her CEO (I'm guessing you) would reimburse my funds within "a few business days". I see that others here are getting their reimbursements paid out immediately, so I would like the same.

Your customer support employee Rachel has all of my transaction information. My name is James Wright.

A 3.99% commission on $475 is $18.9525. So either $18.95 or $18.96, plus the difference in BTC value between when I paid your people and when you actually fulfilled your business agreement a full day later. That would be the appropriate restitution.

This is the Wallet address where my refund can be sent:

17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My ZipZap account number = 304074966

I would appreciate a prompt resolution of this. To be quite honest this is the worst transaction involving a large sum of money that I have ever experienced. There could be a small error in my math, as I cannot remember if I paid for $470 worth of BTC or $475 worth of BTC, but regardless I did not get what I paid for and my fee was not refunded.

If this is not resolved by this evening then I will file a complaint with the BBB, along with finding out from my LEO friends if this constitutes fraud and what can be done about it. Your company is pocketing the extra funds generated by delaying people's transactions. I really am a nice, well-mannered individual in person and I apologize for taking such a hostile tone, but I feel as though I have been taken advantage of and that really does not sit well with me, at all.