Post
Topic
Board Service Announcements
Re: WeExchange
by
nonlinear
on 16/02/2013, 00:26:54 UTC
I've opened a support ticket and sent a PM to the WeExchange support user, but I've not had any response at all, so I'm hoping that if I post here, I'll hear back from someone at WeExchange.

Here's the text of my support ticket ID IRA-169341 "Missing Funds":

Quote
Hello,

This is the second ticket I am opening in regards to this issue, as I have not heard anything regarding the first ticket I opened.

On Feb. 6, I sent funds to WeExchange in the amount of 3.50342756 BTC. Also on Feb. 6 (after 6 confirmation txns), I attempted to send the total amount to BitFunder after linking my two accounts. The funds never showed up in BitFunder, nor are they accessible from WeExchange. The transaction to send funds to BitFunder seems to have an error, as it does not have anything except a Transaction ID and Type. This may be related to a bug on the site(?). These are the only transactions I have attempted on the WeExchange site.

Please respond to this ticket and let me know what you are doing to look in to this issue..

Deposit transaction details (from "View" on Funds page):

Date   2013-02-06 20:25:00
Transaction ID   0kaLMOetPeDIi2ZC5zFIREjTb1JivqFZ
Type   Deposit
Debit   
Credit   3.50342756 BTC
Fee   
Status   Completed

Payment transaction details (from "View" on Funds page):

Date   
Transaction ID   pk5qiVjTKhh0r48DAc66wrpjczfLIkiJ
Type   Payment
Debit   
Credit   
Fee   
Status