Unfortunatelly, you probably started using the site in a bad period, in the last two months, yes, there were some issues, the fact that the site (started a long time ago, i'm an user by more than one year), had a big grow in popularity and in less than an year passed from some thousand users, to 20k users, revealed some problems of stabilty and scalabilty, the CEO (Lee Bartolomew) made a great job, but, in my opinion, too much project growing so fast, drained his time, now we have a new CEO, well known in the pop community as it is an old member of the site and one of the major investor there, today the site is migrated to new servers, and there are clear signs that the site is evolving and growing, as it had done in the past, the site is full of functionality and, yes not all is working right, but if you live the community that is on the site, you can see that the efforts to make every day better, is "touchable", is not a scam site, is in develop and every site that is developing so faster, as happened to pop, obviously has some bugs.

I had ticket for problems, and all, in some days, or max in a week were resolved.

The lack of communications from support in the last two weeks all depends to the fact that was started a transition, from a CEO to another, and this probably slowed a bit some things.

Hope you will reconsider your opinion about this site.

Cheers