Hello Novalok.  Thanks for your valued feedback.  Lottoyard, like every other software provider, has their detractors, however they are one of the largest and most successful providers in this vertical.  Every provider is going to have negative reviews. They are bound by regulations that users may not be aware of and this can degrade the experience for customers who do not understand the regulations that apply to their areas. We would be no different. We chose a provider with years of experience not only in administering this kind of service, but also in customer support.  As always we spend considerable time researching partners before signing agreements, and are always open to suggestions on who you personally believe is a better fit for us.  Ultimately we will select the provider that is the best fit for our members.