I have reported months ago on this very forum that Betsoft are cheats and crooked. Just play their blackjack games and you'll understand why. It comes as no surprise to me that their slots are also crooked and don't pay out the jackpots as advertised. I would never trust another Betsoft game. Sucks for the OP there likely is going to be no good resolution out of this. One the betcoin.ag casino license is meaningless. Two, the Betsoft are never going to admit this game should have paid jackpot and dish out several hundred K to the player. Thats not their style, instead its to cheat players and steal money by running crooked games.

Bets off with Betsoft.