If you admit to your mistake then go through with it and correct it, companies that make excuses only annoy people but if you are honest you will actually earn the respect of your members and they will remain loyal. I see many comments about all sorts of problems and accusations. You need to clear this up. If you can then it was a simple misunderstanding and you honored your side, if you don't then you prove the people commenting and accusations true.
More and more people are starting to come around to the realization that Betcoin's silence on these issues speaks volumes. Honestly, at this point, with all of the WTN skins taking bitcoin deposits and withdraws, you'd have to be a MASSIVE sucker to trust Betcoin with your money. There are just too many unanswered questions and shaky security!