I posted this comment elsewhere before I found this, but I'm extremely upset with the Bitinstant right now.  I wasn't having any issues, until recently.  My last 4 orders have taken days to get through and I've been completely ignored by customer service staff.  

I don't know what to do at this point, either.  I've been writing the support team (politely) since last Wednesday and I have gotten two responses (out of several messages).  The first ticket was apparently opened by Rachel last week, but nothing came of it-- no coins and no follow-up.  

A second ticket was opened (by Seth) yesterday and their was still no follow-up to a question and no coins.  I am still missing close to $1,000 worth of money and losing my own customers and no one seems to care.  I really just want my funds and go somewhere else.  

I keep giving it a try but this happened to me on 12/10, 1/28, 1/29, and now 2/14...  The one and only time this was fixed quickly (in under 3-4 days) was on 12/10 - I talked to Rachel on the phone, panicked because I was missing close to $1,500 and she pushed it through within hours.  

Based on the declining service I've been experiencing, I no longer believe this is a viable company.  I also don't think that I should have to pay 4% convenience fee that actually locks up my money for days, causing my business to lose customers.

I will update my post when (or if) this gets resolved.