I placed an order and paid for it on January 30, and still have not received the Bitcoins. I have sent several messages to support and live chat and they have told me they were going to process the order manually but I still haven't received them. Tomorrow marks the third week of waiting for the Bitcoins.

Order ID: 930f1529-b982-4d6e-9660-fe881d8077ce

Thanks in advance.