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Be Aware Guys, Balance still not available, still no response from Xapo now for longer than 7 Days 
I think they having now fun with my funds. Be Aware of the Scammer account JessieXapo - Shes just trying to steal your Informations.
regards
Xapo is not a scam wallet but they need
ID proof to verify the user's details so that they aren't getting involved with illegal trades or fraudsters. It's different for blockchain while even coinbase has a verification process. JessieXapo seems legit and the same support agent replies to our Xapo support tickets as well.
Yes. It seems to be this.
If you get the "Unable to send message" it probably means that you need to upload some ID.