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Be Aware Guys, Balance still not available, still no response from Xapo now for longer than 7 Days 
I think they having now fun with my funds. Be Aware of the Scammer account JessieXapo - Shes just trying to steal your Informations.
regards
Xapo is not a scam wallet but they need ID proof to verify the user's details so that they aren't getting involved with illegal trades or fraudsters. It's different for blockchain while even coinbase has a verification process. JessieXapo seems legit and the same support agent replies to our Xapo support tickets as well.
Yes, I am an official Xapo Customer Support agent - the same one that responds to emails sent to support@xapo.com! I can assure everyone that I am not trying to steal anyone's information & I will never ask for it. All I want to do is let anyone that sees this forum and is stuck in manual review know that they have the option to DM me with just their registered email address (I'll never ask for more) so that I can make sure that your support ticket gets a response!