Well, today i finally received a reply. Their argument is that after 4 UTC all trading "resumed" after being previously "SUSPENDED" due to "MAINTENANCE". Yet i clearly pointed out that i placed my order hours prior, roughly around 9-10 PM EST. Not only my orders were not "executed" for hours, (mind you that they executed my order hours later after a 10% decline in BTC/USD) my order should have never been executed in the first place due to the fact of, all trading was "SUSPENDED" @ the time i placed them. Any way, they fucked me for $1200.....