I also am not able to access my wallet till I provide them with my ID and Address proof. I submitted the documents and asked them to open my account. I just hope they let me access my account as I have 0.3 BTC in my wallet and need my funds asap.
I have a zero balance but i was using the card in the past. same situation for me
If you want to continue using Xapo, you can submit your ID proof and get your account activated. It's only for our security and Xapo has been the best wallet for me till date. JessieXapo is the Xapo representative who will activate your account.
In case of this Post i have to advice every User not to provide your Personal Details to anybody except the Xapo Support like declared on the site xapo.com.
Be aware. Your Personal Data or Personal Data could get stolen if you provide id. Untill there is no "proof" that a Xapo Support Agent, or the Thread OP says "JessieXapo" is for doing this. All this is highly risked and this users could loose all of there Balance! In this case i had to given u bad trust until u can provide a legit trust/proof of JessieXapo dealing for this.
https://bitcointalk.org/index.php?action=trust;u=141005
Please make me happy
LOL! Due to your personal issue with Xapo, you doubt all those who support it. You're just leaving fake ratings for everyone. I did not tell anyone to give their ID proof to Jessie on this forum but they should only give her the email ID if anyone has sent a support ticket to Xapo. For your happiness, here is my proof that Jessie did solve my issue:
https://s31.postimg.org/pmbtqj9nv/Xapo_1_7_16.jpg
