I've already submitted a ticket just waiting for a response:
-0.00227384 BTC (11 - 13 days to make back the loss)
-0.01716082 ETH (25 - 27 days to make back the loss)
I don't understand that this quite huge amount has been reduced ..how much you has hashpower that they have taken so much ..because i have also hash with them due that day problem i have not charged so much amount ..not sure may be there some glitch in your system