I've already submitted a ticket just waiting for a response:
-0.00227384 BTC (11 - 13 days to make back the loss)
-0.01716082 ETH (25 - 27 days to make back the loss)
I'm confused.. how is that your loss when you withdrew that amount already? I see this as you got some in advance and now you have to earn that back you already withdrew.. or am I missing something here?