Hello str4wm4n!
I am really sorry that you get sliced. We put a lot of effort to keep the precision below 0,04mm.
If you discover the difficulties with setting up your sentence, and your unit is not well mechanically fitted, please PM me and I will try to solve this issue.
During packaging phase, it is passible that we miss to add "A" tiles.
The positive thing is that this was happened for the first time ever.
UPDATE:
Halfway through setting my first key in the device, I was putting too much pressure
on one of the tiles trying to slide it into the slot and I sliced the tip of my finger pretty good!
So be careful, the edges on the steel pieces are SHARP!
I also realized my crytosteel was shipped without any letter "A" tiles...
Also, I expected to be able to store two full wallet import format keys in the device.
On the website it clearly says:
You will be able to assemble: Any Private Key or Sentence
I figured the standard 51 character private key would be included, however
there is only enough room on each side for 48 tiles.
I do like the fact that the hole through the device is perfect size to secure using a master lock.