btcjam has the most incompetent support ever!!!

could go on and on with telling why but i stick to one example:
i ve invested into a loan....the loan wasnt funded in time. so usually ou get reimbursement for the listing and the coins back to your account. so far so good. ive waited for days because the listing status was "processing"....i wrote support and asked when i will get the coins back...they answered: "it takes up to 30 min for transactions to appear and at least 3 confirmations bla bla and i need to check blockchain for my transaction" i was like "did you even read my mail...?"
so i explained it word by word like to a child...ok they tell me i need to wait because of the processing. my question about when i can expect the coins wasnt answered. anyway...at day 5 or so i had the message on the btcjam dashboard that ive been reimbursed for a listing that wasnt funded...i thought great, getting my coins back from the listing. checked the listing and it wasnt in status of processing anymore. but no coins arrived on my account...i checked the tranaction list of btcjam and there just is NO return from this listing. this was on june 16th!!!!!
im still waitng for the coins!

so i wrote btcjam support that i have this message about the reimbursement but no coins.....you wont believe they told me:
"it takes up to 30 min for transactions to appear and at least 3 confirmations bla bla and i need to check blockchain for my transaction"
yes really after a week of mailing they just answered like they did in the first mail...like nothing ever happened and ive not already been in communication about this issue. i was mad. its not about much coins its about the principle.

so i explained AGAIN what my problem is and that the coins just dont arrive at my balance/account. and why am i supposed to wait for weeks and still nothing. well then i commented question this on a listing...it was delated of coarse. not allowed to say anything bad about btcjam even if its tru they jut silence it and act like alll is good.

well now im still waiting on the coins and at some point when the transactions in the btcjam list increase it prob wont be able to proove or tell that im missing coins. they just streach it out til i stop asking. thats my opinion. im collecting coins and getting out of btcjam...i can only tell everyone not to join btcjam...terrible site and support. just a rip off!!!

may be my opinion and yes btcjam has alot of great users too so thats what is positive but all together with the new policy changes its Bullcrap