Coingenuity has fixed all issues.

Emails:  They are being tagged as spam by major providers because of keywords.  This is not ideal, but hard to get around.  As an IT guy, I know what a pain this can be.  Even if you get it fixed, it will take a long time for the filters to update.

Communication:  As soon as the staff wakes up, they handle the issues in order.  It may take 4-12 hours to get through all support emails.  But if you ask them for your invoice, they will send you a professional PDF of your purchase.  They also will update you with the shipping date.