Don't bother contacting them anymore. They refuse to respond, and think they can just keep taking peoples money without explanation, lol. Today I will spend the entire day rating them across the net, filing complaint with BBB, and putting in a nice solid day. Their customer service is absolutely the worst I've experienced, look at the end of this thread for a perfect example....where are the resp? Lol. I predict the future......It's friday and you just receieved another email saying please wait one business day while I forward this to technical support. Yeah, sure, for the what 3rd time? Bummer I thought I'd enjoy a long customer relationship with these guys. They come and go I guess =D