I am the account owner.But a kind of password reset emails come to my mail address that I use for dual-factor authentication enabled, you cannot get to the site and I can't.The support team is also very effectively can't be helped, unfortunately 
I think there should be more of an amateur team
I do agree with you there. I have dealt with them before and don't recommend asking them for help. They obviously hire unexperienced and under qualified people to handle their business's structure and customer service. I think there should be more of an amateur team