Coingenuity has fixed all issues.

Emails:  They are being tagged as spam by major providers because of keywords.  This is not ideal, but hard to get around.  As an IT guy, I know what a pain this can be.  Even if you get it fixed, it will take a long time for the filters to update.

Communication:  As soon as the staff wakes up, they handle the issues in order.  It may take 4-12 hours to get through all support emails.  But if you ask them for your invoice, they will send you a professional PDF of your purchase.  They also will update you with the shipping date.  

Location:  They ship from the US and have setup near airports to make it as quick as possible.  Shipments leaving the US are subject to customs of the destination countries.  This is not their fault -- they don't own CUSTOMS.  But they seem to work hard to sort these issues out.  

I feel confident they are working hard, sometimes 20hrs a day, to handle the large influx of purchases.  My communication with Jon has been excellent.  

If you have any questions about my purchases or experience, don't hesitate to PM.  

Cheers,
A Dead Weasel