Our entire promotional strategy/schedule is being evaluated. Again, we don't have a definitive timeline. But we are hoping that Krillrolls will return as a regular benefit for the players.
So this means that you cut promised lifetime rewards with no plan to replace them or use that money in any other way than to put it into your pocket. All you are saying with these vague "Stuff is being looked at" messages is that if traffic picks up, you'll reinstate rewards...which is the opposite of what promos are supposed to do.
Fire whoever is making these decisions and hire someone who knows anything about poker. It's the only way to save your company.