which part we cant agree instead of saying your withdraw is pending because we are investigating possible cheat/exploit just bare little with us
why all those unnecesary questions?
I think perhaps now you're starting to form the picture here. Hypothesize: if the player was in fact cheating but Edward paid him the coins, what then? Instead, if you can link the coins to someone whom you can penalize (perhaps legally) then you are able to recover the coins and also deter future cheating.