Hi,
Apologies once again for the delayed response on this forum.
I have been advised that notifications and full details are being communicated to the users affected by the pricing issue.
Although I cannot go into detail around the specifics on each case here, I have been assured that our support team will be reaching out to each customer that was affected, and I have asked them to ensure responses are timely.
Balance resets to zero without any notification should not have happened, and I do apologise if this was the case.
To clarify, the act of arbitrage itself is not prohibited on Quoine.
Only accounts where users had mispriced trades that were affected by the pricing issue on our platform have had fiat and bitcoin withdrawals halted during the investigation. I believe there are varying circumstances from case to case, from users that made small profits/reduced profits/losses with a few trades, some large losses, and some that executed many trades manually or with trading software/bots, and have amassed large sums from the initial deposits.
No other customers should be experiencing long delays in fiat/bitcoin deposits/withdrawals - please do raise customer support tickets if this is the case.
So what exactly was the problem? It sounds the real problem was a "pricing issue"? So what happend? The orderbook showed a wrong price? Apologies once again for the delayed response on this forum.
I have been advised that notifications and full details are being communicated to the users affected by the pricing issue.
Although I cannot go into detail around the specifics on each case here, I have been assured that our support team will be reaching out to each customer that was affected, and I have asked them to ensure responses are timely.
Balance resets to zero without any notification should not have happened, and I do apologise if this was the case.
To clarify, the act of arbitrage itself is not prohibited on Quoine.
Only accounts where users had mispriced trades that were affected by the pricing issue on our platform have had fiat and bitcoin withdrawals halted during the investigation. I believe there are varying circumstances from case to case, from users that made small profits/reduced profits/losses with a few trades, some large losses, and some that executed many trades manually or with trading software/bots, and have amassed large sums from the initial deposits.
No other customers should be experiencing long delays in fiat/bitcoin deposits/withdrawals - please do raise customer support tickets if this is the case.
And if it was only a bug, why are you adding that arbitrage ban to your terms?
And what does it mean for other customers, that were not affected yet? Is the price issue solved?
Could I start arbitrage at your exchange now without problems? Or will you halt withdrawals and reset balance and so, if I do?
@henscyber: thanks for explanation
