With very few exceptions, if you have a question that can't be answered by information in the first post, either you're not reading carefully enough, not understanding what you're reading, or the hardware itself is busted.
I think I'll check the hardware. It's brand new but just in case
I followed the directions on the first post without success. I tried with BFGMiner as well as CGMiner.
I think one issue is that my computer isn't quite detecting the miner.
Actually, for the line of code that needs to be added to the .bat file, do I need to mention a voltage or something? Since it's currently just:
cgminer -o stratum+tcp://us-east.stratum.bitcoin.cz:3333 -u AgentRuan.worker1 -p x
Thank you so much for the help

Sorry for asking all these questions. I'm fairly new to this.
