Hi,
Apologies once again for the delayed response on this forum.
I have been advised that notifications and full details are being communicated to the users affected by the pricing issue.
Although I cannot go into detail around the specifics on each case here, I have been assured that our support team will be reaching out to each customer that was affected, and I have asked them to ensure responses are timely.
Balance resets to zero without any notification should not have happened, and I do apologise if this was the case.
To clarify, the act of arbitrage itself is not prohibited on Quoine.
Only accounts where users had mispriced trades that were affected by the pricing issue on our platform have had fiat and bitcoin withdrawals halted during the investigation. I believe there are varying circumstances from case to case, from users that made small profits/reduced profits/losses with a few trades, some large losses, and some that executed many trades manually or with trading software/bots, and have amassed large sums from the initial deposits.
No other customers should be experiencing long delays in fiat/bitcoin deposits/withdrawals - please do raise customer support tickets if this is the case.
1. I have received zero responses for the support requests and emails I've sent to QUOINE since 24th of June - I've been awaiting for a response from QUOINE for more than two weeks and yet did not receive a single reply even till now. On the other hand, I found out through posting about this incident here and over at Reddit that many QUOINE users are having issues getting a response from QUOINE, while QUOINE claims that this is done so as to avoid "tipping off", whatever that is supposed to mean, for compliance investigations. (See reddit link below)
2. My account balances were zeroed out without any notification, which occurred on July 10. I only received an email notification that was sent out on July 12, 5 PM stating that my account balances have been deducted AFTER I have posted details of this incident online on July 12, 1 AM (refer to the date of my first post). Is it that the only way I can get any form of responses and updates from QUOINE is to actually publish details of the matter publicly on an online discussion platform?
http://i.imgur.com/JvO9gCZ.png3. "To clarify, the act of arbitrage itself is not prohibited on Quoine."
If that's the case, you would be contradicting what is currently presented on your T&C page.
http://i.imgur.com/0Ked6Rj.pngQUOINE's response on reddit:
https://web.archive.org/web/20160714204809/https://www.reddit.com/r/Bitcoin/comments/4sbyb9/advice_needed_singaporebased_bitcoin_trading/
