Please remove your signature until you have time to investigate.  They are deceptively passing the blame on to a company that has not responded, has a history of unethical behavior, and very possibly has the same owners as Betcoin. 
 
If you don't understand something, jsut ask.  There's a lot of poker/casino language used that someone who isn't involved in that kind of thing may not understand.

Every post you make has "Betcoin.ag - The most trusted Bitcoin and Litecoin Casino" included in it as of right now.  

Anyone who promotes Betcoin should be held accountable for Betcoins behavior, much like any site that offers Betsoft should be held accountable for Betsofts actions.