I made a USD cash deposit on 02-19-2013 (MoneyGram)... And I still have not received my money.  No response from support (e-mail OR chat), no response from Rachel e-mail, one e-mail response from Charlie (over a week ago) saying he'd personally see it was resolved... and then nothing.  No money, no responses since.  I just tried to e-mail Charlie, Rachel, and Support and my e-mails bounced back saying their bitinstant.com server rejected them because those "users no longer exist".  I am really worried now.  I created an account on this forum so that I try the PM method to Garth & Rachel and hope I get a response.