Twitchy, as we've discussed in PM, we've both come to the agreement that they were very inexperienced with poker room management.  Even though someone from management stated the BBJ didn't exist when the counter was still going at around 5-7 BTC's (?), had it been hit, I'm sure they still would have paid it out.  They've done over 4 freerolls (5, 10, 10, 10 respectively I believe) so they're not sweating over a BBJ.  It was mismanagement/misguidance/incompetence for them to state the BBJ didn't exist, but you keep bringing it up as if it was a scam, which obviously it wasn't.

My point is that you're trying to find anything you can to use against them.  Half of the online businesses could be scrutinized by your standards.  I'm not saying they responsibly handled issues, but half the time in the past, they don't even know what you're ragging about because they're on 20 hour days handling different issues and catering to different players (Sadly enough some players were catered to while the unlucky ones were ignored).  Do they need more staff?  Sure.  But the combination of them being totally overworked and the demands of the players simply came to a boil, which was why a lot of things were done irresponsibly.