TO: NorrisK
Oh sorry, I might have wrote something confusing in the text. But the bitcoin wallet, bcoiner, have never responded to me. I knew nowhere or noone to contact about this so I contacted the company that I bought my bitcoins through,
www.safello.com to see if they knew anything that I could do - and that is the only part that has answered me.
TO: ImHash
Okay, So what do you think have happend? is it probable that the bcoiner wallet is a scam and that they have stolen my bitcoins? Is this a common problem? If this is the case, what do you recommend me to do? Police report? what?
My thoughts: isn't it really strange and bad that once a transaction is made, there is no way to get it back? Imagine if this were the case for every transaction between bank accounts for "normal" money? Imagine every time someone sends the money to the wrong account? Imagine if there was no way to recorrect the error? This is really not good for the future of bitcoins in my opinion.
Ah, I understand it now. Safello had the transaction details (and you as well as you know to what address the coins were sent) and could tell you what happened to your coins after they were deposited on the online wallet.
The moving of the coins is not neccesarily a red flag. It could be moving the coins to a single cold storage wallet that is safer for the company.
What you are telling about not responding etc however, does indicate that there is a huge chance that the website scammed you.
In the future, please take matters into your own hands. There are very easy to use wallets such as electrum or multibit which allow you te setup your own storage in minutes. If you buy larger amounts in the future, I recommend a hardware wallet like the trezor for ultimate security.