My Bitinstant deposit made yesterday morning went through OK but never reached Bitstamp. Moneygram confirms the payment was made to ZipZap. BitInstant site suddenly went down shortly after and suddenly announced it would be down all weekend.  No reply from ZipZAap support but Bitinstant finally replied with the following:

   
"We currently are experiencing technical difficulties, as you can tell by our website. We also have low reserves on the exchanges. Our engineers are hard at work to resolve these problems and as soon as our reserves are replenished we will do a manual transfer. Rest assured your money is safe. Please allow for one business day. Have a great weekend!"


So........is ZipZap supposed to refund this?  Or am I waiting on Bitinstant?

Thanks.