I can see that talking with you further will solve nothing. You have deflected all of my questions. Let's just agree to disagree.
Betsoft provides the software for all of the the top online casinos including Betcoin as well as all payouts directly through there interface. There would be no way for us to even change it as you are technically playing directly on Betsoft servers
Hello Betcoin,
The jackpot can only be won on an active, paid round. So, this behavior is correct being that it was achieved during a free spin session.
Warm Regards,
Support Manager
Betsoft Gaming
Most your question have been answered in first line of communication, but you keep repeating them because you want a different answer.
Can you please answer one question i have asked ?