I'm still waiting the response of the ticket, NOT EVEN TOLD ME WHY I'M RESTRICTED.
...your account has been placed on hold.
I think that's the least of your problems, the real problem you should worry about is:
Ask your friend to show evidence of the origin of the money he sent you, so simple.
Ask your friend to make bank statement and print screen of his historical account of Payza which confirms that the money was his before sending you.
If you have nothing to hide, your problem will be resolved quickly.