Yes - that means he is still getting back to me, he hasn't offered anything yet on payout

All in all, this amounts to an unfortunate misunderstanding with a long-time and loyal user. Unfortunately, due to the sums of bitcoin he plays with, he has been somewhat inconvenienced by a security policy which most users will never be affected by. This policy has been made clear to him on multiple occasions, by multiple members of our support staff, and at these times he has been given alternate options to aid him in avoiding what has been, for him, a frustrating process. Each time he has declined our offer. We have not seized or debited funds from this user, but rather was crediting him. At the time of this posting he has been notified via support and his account is open and unlocked and he is welcome to do as he wishes with his account and balance.