Devs should have stepped in and tried to offer a solution or anything showing that they are concerned with their users trying to use the product.
Instead you get a sarcastic response or none at all.
Social skills need to be developed in order to deal with other less advanced users, otherwise the product just stays stale and drives away potential customers.
I see this problem all too often in crypto scene, but oh well I'm used to it.
Dude, no need for the drama. Do you excpect all devs to read BCT daily and solve every users problem? The project would stall if they used up all their time reading and answering questions, this is a task that any advanced user can do.
If I saw your question I would have recommended to switch the antivirus off for a few minutes, no need for the devs to do anything.