Dear members of the RISE foundation

Really value your project and was part of the ICO. When i wanted to access my account lately, had to discover that due a broken mobile (token generator) i can't login anymore. Resetting PW and 2FA with the inbuilt system seems to be faulty and I can't get access to my wallet. Got my WalletID, the Mnemonic and the password. So would you please be that kind and help me getting access to my data.
Thank you very much!