Hi alelopelope,
I am sorry you feel this way. You are not paying for the error, as you withdrew most of your deposit amount and the balance is in your account whenever you wish to play or withdraw it. The game was disabled and I apologize for your disappointment.
Please don't hesitate to let me know if you have any questions at
support@betchain.com.
Best,
Brian
The money I won when the game was online was mine from the moment I won it. What doubt is about it?
You remove it arbitrarily from my balance, you stole it from me.
It is incredibly how a well known casino is doing this for 0.198 btc. Now I can think that your "well known" reputation is backed in not giving any big price to the players, all games should be unfair balanced to avoid big prices.
If this situation is not solved tomorrow I will start spreading the word in every social media warning the users you started scamming people.