Hi Ale,
This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email
support@betchain.com with any questions.
Best,
Brian
Brian,
now you are saying I a am a layer or you have a bug in your casino balance module.
Here it goes my balance:
August 04, 2016 07:35 Discarded Cashout 0.19045000 BTC
August 03, 2016 06:36 Accepted Cashout 0.09000000 BTC
August 02, 2016 18:04 Discarded Cashout 0.28045000 BTC
July 31, 2016 17:56 Accepted Deposit 0.02250000 BTC
July 31, 2016 16:07 Accepted Deposit 0.07700000 BTC
My actual final balance is:
0.0095 btc.
Instead, it should be
0.19045 BTC.
What happened with the difference?