Hi Ale,
We informed you a few times that the winnings were forfeited due to the game provider's advice. Your deposit amount remained in your account.
Best,
Brian
Even if that excuse is real, you should keep the won balance of the user and the ask it to the provider.
If there is a bug in ATM that let someone withdraw money from your account,
who pays the bills? the customer or the bank?
i don't have understand, user have play to game, have won, and later the 3th part game have delete winning for bug? first time i have see this in any gambling site. If are a bug of site, user lose money ?