I expect BitInstant will not be giving any answers any time soon. I feel they more likely than not are turned Ripper, or had ANOTHER attack. Either way, they have promised results over multiple deadlines, and none have come of it whatsoever. I hope they do come back and rectify all issues with existing customers, but I am not banking on it. ): The BTC community is being dealt a harsh blow with this. My advice for any BitInstant customers who need a new, simple, BTC vendor...use btcquick.com if you wish to use direct CC funding for BTC (I am aware of how many sites have done this and either gone bankrupt from chargebacks or ripped/stole CC info...but these guys use Google Checkout which unlike PP, they do not attack purveyors/purchasers of BTC as an "e-currency". I use them as my main source of BTC and they are AMAZING with customer service IMO), or use bitfloor.com for bank deposit-to-instant-funding (generally within half an hour of payment received). Simple, and proven to be trusted by many BTC clients.
I hope this post helps someone! (:
I have heard good things about btcquick, however, bitinstant is really dropping the ball here. Sitting on thousands of dollars with no responses from customer service as to what they are going to do to rectify. What's even more saddening is the people who have been waiting since the original outage. Yeah, I guess those of us who placed orders when they came back again did not extensively do their 'homework' on them, but from personal experience they have been flawless. Still absurd that this is happening with no end in sight.